Mastering Managerial Communication

Eliza Sapir Koren
2 min readMar 29, 2024

Listen Before You Speak

Effective communication is the cornerstone of successful management. Stephen Covey’s insight, “The biggest communication problem is we do not listen to understand. We listen to reply,” highlights the importance of listening in managerial roles. Here are five key strategies for managers to enhance their listening skills and prioritize understanding before responding.

Practice Active Listening:

Engage fully with speakers by maintaining eye contact, nodding in acknowledgment, and paraphrasing to confirm understanding. Active listening fosters respect and strengthens connections with team members.

Suspend Judgment:

Approach conversations with an open mind, refraining from forming premature judgments or assumptions. By suspending judgment, managers create an environment conducive to honest and productive dialogue.

Create a Supportive Environment:

Foster an atmosphere where team members feel comfortable expressing their thoughts and ideas without fear of judgment. Encourage open communication by actively seeking input and valuing diverse perspectives.

Empathize with Speakers:

Put yourself in the speaker’s shoes to better understand their perspective and emotions. Empathy allows managers to connect on a deeper level and address concerns or challenges more effectively.

Reflective Summarization:

Conclude discussions by summarizing key points and reflecting on the speaker’s main concerns or objectives. This demonstrates active listening and ensures alignment before moving forward with any decisions or actions.

By prioritizing listening and understanding, managers can cultivate stronger relationships, foster collaboration, and drive success within their teams.

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